Packages take up to 48 hours to be delivered to customers; Telefonika does everything possible to meet customers orders within 24 hours to be rated as the fastest and reliable shopping center.

When orders are received, a quick noticed is sent to the customer and a representative from the company calls afterwards to confirm the order and then order processing takes place for shipment proceedings.

Yes, a quick notice and invoice is sent for confirmation and a call received from our representative to proceed with order processing for shipment.

Telefonika has made the effort to provide various payment methods such as; Mobile Money Payment methods (MTN, Vodafone Cash, TiGo Cash, etc), Master/Visa/ Credit Cards,Direct Banking, etc just to make online shopping a convenience experience for our customers.

You need to contact our sales team showing a receipt as a proof of purchase with the damaged or wrong product for a change to be made and if you’re no more interested a refund procedures will be initiated.

In case we receive a cancellation notice and the order has not been shipped, we shall cancel the order and refund the entire amount. The refund process would take 10 to 30 days and would be reimbursed to your credit card. We will not be able to cancel orders that have already been shipped. The customer agrees not to dispute the decision made by Telefonika GH. Ltd and accepts the cancellation policies. For Bank Transfer order, if payment is not received in 3 days the order will be cancelled automatically.

Package tracking simply enables you to get the shipment information from the warehouse to the shipping address you define for each orders made.