Refund policy

Exchanges

We have a 14-day exchange policy, which means you have 14 days after receiving your item to request an exchange. 

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Items with factory errors are also eligible for exchange.

To start an exchange, you can contact us at info@telefonika.com, or go directly to any retail outlet of your choice. You can always contact us for any questions at info@telefonika.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We do not offer refunds. If you wish to return the product, you will need to exchange it with another item, and you can only be eligible by meeting the above-mentioned conditions.